Customer Service & Operation Executive

Full Time Nicole Sinclair in Customer Service
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Job Description

Job Description

  • We  seek passionate, service-oriented, positive, and hard-working individuals with a love for health and fitness to join us.
  • We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
  • Your role as a Customer Service & Operations Representative is to provide exceptional customer service to each guest and member, in order to build trust and loyalty to the brand.
  • You are quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of long-term relationships.



  • Provide high-level customer service and hospitality to clients
  • Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature
  • Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels
  • Respond to general company inquiries including walk-in guests
  • Responsible for general administrative computer work and scheduling for studio sessions
  • Maintain a positive attitude and take initiative
  • Provide support to the coaches to ensure a successful class check-in process
  • Work as a cohesive team with all other staff members to ensure efficiency and camaraderie
  • Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise
  • Create daily, weekly and monthly reports on customer insights, bookings and inventory, and sales (templates will be provided)
  • Assist with projects for the Operations team
  • Work closely with the Experience Coordinator on enhancing each member’s experience
  • Maintain the distinct company’s aesthetic, appearance, atmosphere, and culture
  • Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning exercise equipment (bikes, weights), floors, and mirrors
  • Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise way, and hallways
  • Competency/Skill/Requirements



  • A personal passion for fitness is strongly preferred
  • Must have a positive, can-do, and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment
  • Must be an excellent and articulate communicator (exceptional written and verbal communication skills)
  • Adaptable and understands that no job is too big or too small
  • Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc
  • Good data interpretation skills
  • Must be able to handle several situations at once with poise and confidence
  • Must be able to interact well with the public, can learn quickly, and be a self-starter
  • Must be willing to initiate tasks and perform duties without direction
  • Must be able to work with a wide range of personalities
  • Must have outstanding customer service and problem-solving skills
  • Must be able to handle difficult situations such as customer complaints
  • Must have friendly and professional phone and email etiquette
  • Must be extremely organized and have strong attention to detail
  • Must have the ability to execute quickly and effectively



This is a shift-based role and you will need to be flexible with your schedule.
Working hours will be based on business needs

The two shifts are 5:45 am to 2:00 pm and 1:00 pm to 9:30 pm from Monday to Thursday
One shift on Fridays (5:45pm to 2:00pm) and Saturdays (7:00am to 2:00pm)

Job Type: Full-time


Ability to commute/relocate:

Lagos: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you willing to work a shift-based job

Required skills

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