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Care/Call Centre Executive( Lagos)

Our client is a world-class consulting company that develop effective SMEs business (ERP) Solutions and financial services.This position will be responsible for providing outstanding service to clients by answering questions, handling complaints, and troubleshooting problems with clients’ products and services.

Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Utilizing software, databases, scripts, and tools appropriately.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures and reporting malfunctions.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Competency/Skill/Requirements

  • B.sc/ HND in related field
  • Minimum of 3 years working experience as a Call Centre Representative
  • Exceptional customer service, active listening,
  • Verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, and strong typing skills.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Building lasting relationships
  • Problem Solving skills
  • Ability to multi-task and priortize accordingly