- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Utilizing software, databases, scripts, and tools appropriately.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Making sales or recommendations for products or services that may better suit client needs.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures and reporting malfunctions.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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