- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
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Customer Service officer
Our client is a fintech located in Isolo, lagos and currently seeking to hire a customer service officer. Successful candidate will Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities
Competency/Skill/Requirements
- National diploma, degree or equivalent in relevant field
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Product knowledge
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- initiative
- stress tolerance