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Customer Support Executive

Our client is one of the foremost Gaming Companies in Nigeria and they are currently seeking to hire a Customer Support Executive. The successful candidate  will be responsible for excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
  • Update customer information in the customer service database during and after each call
  • Always ensure optimum planning and scheduling to enable appropriate customer service support provision
  • Improve customer service quality results by studying, evaluating, and re-designing processes.
  • Refers unresolved customer grievance to designated department for further investigation
  • Identify and assess customers' needs to achieve satisfaction.
  • Answer questions with regards to the services offered, process complaints, following established guidelines.
  • Gather and verify customers information.
  • Ensure customer satisfaction and assist them with issues.
  • Perform basic administrative and clerical duties.
  • Contribute to team effort by accomplishing related results as needed.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right tools.
  • Take the extra mile to engage customers.

Competency/Skill/Requirements

  • B.sc in relevant fields
  • Minimum of 2 years customer support experience
  • Strong phone contact handling skills and active listening
  • Proficiency in Microsoft Office and customer service software
  • Record management
  • Customer orientation and ability to adapt/respond to different types of ¬†customer behaviour
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively