• Manages the general operation of the Front Office e.g. Reception, Reservations, Concierge and housekeeping department • Oversee Housekeeping operations including, but not limited, to Guest Apartment, Public Area and Laundry. • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement. • Coordinate very closely with the facility, Front office and Project department to achieve desired goals. • Operate within departmental budgets through effective stock and cost controls and well managed work schedules. • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork. • Ensure team members have an up-to-date knowledge of all room categories and amenities • Maintain good communication and work relationships with all other departments and with external customers and suppliers. • Ensure staffing levels cover business demands. • Conducts periodical in-house trainings. • Ensure communication meetings are conducted and post-meeting minutes generated. • Ensure team members comply with security, fire regulations and all health and safety legislation. • Proficient in property management systems. • Assist other departments wherever necessary. • Ensure the department adheres to policies and procedures
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OPERATIONS MANAGER ( HOTEL, ABUJA )
The Operations Manager is responsible for overseeing all Rooms Division, of a serviced apartment facility operations to deliver an excellent Guests’ experience while evaluating guest satisfaction and setting department targets and objectives. He works together with the Front office, Facility and Project department. .
• Should possess at least a B. Sc in Hotel Management, Business Administration or a related field. • Should have at least 10years of professional experience in hospitality environment or related field, similar/equivalent supervisory/managerial experience. • Good financial awareness. • Knowledge of opera software • Ability to work under pressure. • High degree of initiative. • Flexibility to respond to a range of different work situations. • Should have a good knowledge of sales and Marketing as would be responsible for revenue generation via the front office . • Excellent organizational and time management skills. • Excellent computer skills.