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Training Officer

Our client is an hospitality industry seeking to hire a Training Officer.This role would be managing the learning and development of the hotel workforce.  Assess the training needs of the staff, and arrange the training for effective return on investment.

Responsibilities

  • Conduct skills gap analysis across all departments to determine training needs.
  • Establish and maintain appropriate systems for identifying, planning, delivering and measuring training and development opportunities.
  • Liaise with all head of departments to understand all necessary aspects of their learning and development needs.
  • Develop and implement effective induction program for new hires of the hotel.
  • Design training calendar based on the needs of each departments.
  • Develop training contents and curriculum for each department for approval by the HR Manager.
  • Produce training materials for the in-house training courses.
  • Liaise with the finance department to ensure controls of training and development expenditure are within agreed budgets.
  • Organize staff training sessions, workshops and activities.
  • Build succession plan and ensure training is aligned to support the plan.
  • Ensure training activities meet and integrate with the organization’s policies.  
  • Plan and assess the 'return on investment' of the trainings.

Competency/Skill/Requirements

  • B.sc in relevant field.
  • HR certification would be an added advantage
  • Minimum of 1-2 years work experience as a training officer.
  • At least 3 years of experience in the hospitality industry.
  • Excellent organizational skills.
  • Effective written communications skills including the ability to develop training contents, curriculum, proposals e.tc
  • Effective public speaking skills.
  • Strong problem solving skills
  • Negotiation skills
  • Research and program development skills.
  • Time management
  • Effective verbal and listening communications skills