Customer Service Representative (NYSC) Victoria Island Lekki
Full Time Nicole Sinclair posted 8 months ago in Healthcare & PharmaceuticalsJob Description
The Customer Service Representative is responsible for providing exceptional customer service to each guest and member, in order to build trust and loyalty to the BEYOND brand. He/ she will be responsible for addressing customer inquiries, resolving issues and delivering an excellent customer service to ensure a positive customer experience.
- Provide high-level customer service and hospitality to clients.
- Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature.
- Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels.
- Respond to general company inquiries including walk-in guests.
- Responsible for general administrative computer work and scheduling for studio sessions.
- Maintain a positive attitude and take initiative and display problem-solving skills.
- Provide support to the BEYOND Coaches to ensure a successful class check-in process.
- Work as a cohesive team with all BEYOND staff members to ensure efficiency and camaraderie.
- Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise.
- Create daily, weekly and monthly reports on customer insights, bookings and inventory and sales (templates will be provided).
- Work closely with the Experience Coordinator on enhancing each member’s experience – Maintain the distinct BEYOND aesthetic, appearance, atmosphere and culture – Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
- Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise wall, and hallway.
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