Customer Service Sales Agent
Full Time Nicole Sinclair posted 9 months ago in Customer ServiceJob Description
Our client is from the telecoms industry and requires a customer service sales agent to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Responsibilities
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
- Participate in training and professional development and put new skills to immediate and meaningful use
- Foster a positive and pleasant working relationship with members of the customer service sales team
- Familiarize yourself with current information about services and products available for customers
- Accurately record customer demographics, sales orders, or other information digitally or in written form
- Communicate with clients in Spanish or other local languages or refer them to a capable member of the team
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers’ accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments, and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- communicate and coordinate with internal departments
Competency/Skill/Requirements
- At least a BSc in Marketing or other related field.
- 3-5+ years c, preferably from customer service field.
- Experience from the IT industry will be an added advnateg
- Knowledge of IT and telecoms industry an added advantage
- Good personal presentation and professionalism
- Good organization and prioritization skills
- Strong administrative skills
- Good verbal and written communication skills
- Confident presentation skills
- Strong interpersonal skills
- Ability to work under pressure and to strong targets
- The ability to manage own workload
- Ability to use initiative to work alone.