FRONT DESK OFFICER (LAGOS)

Full Time Nicole Sinclair posted 2 weeks ago in Healthcare & Pharmaceuticals
  • Lagos, Nigeria View on Map
  • Post Date : August 28, 2025
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Job Description

We are seeking a Front Desk Officer for our client in the health and wellness industry. The ideal candidate will be the first point of contact for clients, ensuring a pleasant, professional, and memorable experience from the moment they walk in or reach out. This role plays a vital part in enhancing customer satisfaction, resolving inquiries, and converting walk-ins and leads into confirmed service bookings.

KEY RESPONSIBILITIES

  • Build and maintain a customer database that captures customers from all branches – their names, phone numbers, and birthdays are very important. .
  • Resolve customer complaints quickly and efficiently. Reduce customer complaints by a minimum of 30% within the next 3 months.
  • Achieve 95% valuable and positive feedback on customer experience. Communicate issues to those concerned and ensure to complete the cycle of satisfying customer on their feedback or complaints.
  • Confirm group bookings and arrange personalized services for VIP customers and event attendees.
  • Deal efficiently and politely with all telephone, email, web, social, and ‘in-person’ enquiries.
  • Ensure that all bookings are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
  • Keep customers updated on the latest products in order to increase sales, cold-calling clients in our database.
  • Expanding the customer base by up-selling and cross-selling services, when appropriate.
  • Achieve 50% referrals via mail, physical or social media.
  • Keep the front desk clean, tidy, and supplied with the necessary staples
  • Perform all check-in and check-out tasks
  • Submit weekly and monthly reports to the CM on all customer issues. Also, state recommendations.
  • Create a daily floor sheet/ booking calendar detailing service booking and assign it to appropriate partners
  • Have an in-depth knowledge and understanding of the operation of the business including all strategic partners service menus ensuring the ability to provide a thorough response to customer inquiries.
  • Adhere strictly to SOPs as related to your role and observe other company policies

QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE

  • At least a Bachelor’s degree.
  • Minimum of 3 years of hands-on experience in a Front Office role.
  • Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, etc.
  •  Must be willing to initiate tasks and perform duties without direction.
  • Must have friendly and professional phone and email etiquette.
  •  Must be extremely organized and have strong attention to detail.
  • Must have the ability to execute quickly and effectively
  • Must have a positive, can-do and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment.
  • Must be able to interact well with the public, can learn quickly and be a self-starter.
  • Must be able to work with a wide range of personalities.
 

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