TELE-VERIFICATION OFFICER (TVO) – LAGOS
Full Time Nicole Sinclair posted 1 week ago in FinanceJob Description
Our client is seeking to hire a Tele-Verification Officer who will be responsible for validating the accuracy and authenticity of all client information and supporting KYC documentation. You will conduct high-volume outbound calls to clients and their contacts to confirm key details, ensure full compliance with internal and regulatory standards, and flag any inconsistencies or potential fraud.
KEY RESPONSIBILITIES
- Conduct outbound calls to clients, guarantors, family members, employers, and references to verify provided data.
- Confirm critical details including identity, employment, daily income/costs/savings, address, and personal references.
- Identify discrepancies, inconsistencies, or red flags that may negatively impact the credit decision.
- Document all verification outcomes clearly and accurately in the verification system/CRM.
- Review and cross-reference all KYC documents (IDs, proof of residence/income, bank statements) submitted by Credit Officers.
- Confirm the validity and authenticity of documents through telephonic verification methods and digital tools.
- Flag any concerns related to potential fraud, document tampering, or incomplete submissions.
- Collaborate with Credit Officers to resolve outstanding documents or missing information promptly.
- Adhere strictly to internal credit policies, regulatory standards, and KYC/AML requirements.
- Follow structured scripts and Standard Operating Procedures (SOPs) to maintain consistent verification quality.
- Maintain high-level documentation detail to support audit and compliance checks.
- Manage daily verification queues efficiently to ensure timely credit decisions.
- Update verification statuses promptly in the system.
- Immediately escalate suspicious cases or potential fraud indicators to the Credit Manager or Risk Team.
REQUIREMENT
- High School Certificate required; tertiary qualification in Finance, Risk Management, or Business Administration is advantageous.
- 1-2 years in telephonic verification, call centers, KYC processing, credit administration, or similar high-volume roles.
- Excellent telephone communication, listening, and investigative skills. Strong ethics, integrity, and sound judgment. Proficiency in MS Office, CRM systems, and digital verification platforms.
- Professional, confident phone manner, calm under pressure, and highly self-disciplined with strong follow-through.